Victim Services

We'd love to talk with you today..

Our Services

Have you been affected by crime, harm, antisocial behaviour, conflict or a relationship breakdown? 

Your Needs

We can help by exploring your  needs with you, so you have greater clarity about the way forward. ,

Your Views

We will always listen to your views so we know exactly what it is you are looking for from our service. 

Your Choices

After we listen, we will discuss options with you so you can make informed choices.

short films about restorative justice

Watch this short clip of how a crime and the impact of that crime had on this lady. Before she engaged in Restorative Justice she would continue to relive the scene time and time again.  Restorative Justice helped her to cope recover and move on.  Restorative Justice could help you or someone you know do the same.


Here you can watch a take on the benefits of restorative justice in harmful behaviours and domestic abuse cases.  The school of thought behind this video carries a lot of weight in delivering offender led programs to addresses the harm and trauma caused by domestic abuse. 

A victims guide to restorative justice a short film by the Restorative Justice Council exploring the journey for a victim through the criminal justice process. 

Play Video

Hear Gareth Thomas’ a rugby stars news account of how he chose to use restorative justice to dealt with hate crime in his career following a disclosure of his sexuality, he also experienced the breakdown of his marriage and had attempted suicide.

Here is a film of a young girl who experienced bullying at the hands of school girls and the impact it had on herself, her self esteem, feeling of safety and the ability for her to cope and recover. 




Most frequently asked questions

Restorative Processes brings those harmed by crime or conflict, and those responsible for the harm, into communication, enabling everyone affected by a particular incident to play a part in repairing the harm and finding a positive way forward. (RJC 2011)

The process has helped in situations from minor dispute between neighbours, work place incidents, issues between parents and children, in school and the wider community including businesses as well as being used now at any stage in the Criminal Justice System.

Restorative practice is a harm reduction process, it is about two parties coming together to communicate in a controlled environment to talk about the harm that has been caused and the impact of the harm with the intention of repairing the harm caused by crime.

Unlike other interventions restorative practice will focus on the actual incident, the effects and on the future.
The offender must take responsibility for their actions. This is not a soft option as some might think for the offender which can be very challenging as they are faced directly with the victim of their crime.

85% of victims who have been interviewed following a restorative conference have said that they were very satisfied with the meeting and the outcome. As a result, these victims are now better able to cope, recover and move on with their lives.

It is also recognised that there has been a 27% reduction in overall crime as a result of offenders taking part in a restorative process.

There are many benefits to engaging in a restorative process which include:

  • Victim Satisfaction
  • Provides a positive solution to crime
  • Allows victims to receive an explanation and more meaningful reparation from offenders or harmers.
  • Makes offenders or harmers accountable for their actions
  • Shows the community that offenders are facing up to their actions
  • Reduces reoffending
  • Supports community cohesion
  • Saves public money
  • Restores, refreshes and revitalises lives

In a restorative conference the people affected by the incident are able to safely meet each other with a trained facilitator. The conference follows a specific script where each party is asked a set of specific questions. Victims and offenders are encouraged to have supporters with them in order to promote a sense of safety and community.

The meeting will look at what happened on the day of the incident. The offender, victims and supporters will all have an opportunity to speak and hear each other’s accounts. The victim will be able to say what impact the incident has had on them and also state what they would like the offender to do in order to repair the harm.
All will be able to agree that the meeting is fair and any agreements made are fair and everyone is satisfied with the outcome.
The meeting will then close and any agreements made will be followed up to ensure the offender carries out any reparative actions.

If you are looking for more information on restorative interventions, they are available in via our service here at Well Springs.
If you live outside of Bedfordshire, we may still be able to help you or direct you to your nearest RJ service.
Alternatively you can search for local practitioners on the Restorative Justice Council website.  Go to our contact page to request more information. 

The facilitator is a specially trained practitioner who will provide you with a range of restorative options if needed. He or she will ensure actions are taken to maintain safety if you agree to enter to participate in a full restorative conference with the offender. Additionally, good practice is to have two facilitators who will co-facilitate the meeting and provide additional support if needed.

The facilitator will ask you before the conference whether you agree to other people attending; this may include a police or probation or housing officer, the offender’s supporters or other representatives from the community.

Meeting your cultural or disability needs and those of the offender are an important part of restorative justice in enabling you to fully take part we will discuss any concerns with you.

Please let the facilitator know before the conference if you have any special requirements or requests such as an interpreter or if the conference should be held at a place of cultural significance or if you would like a special support person to attend such as a faith leader.

Equally we will try to accommodate any other request that you may have if it will assist you in deciding to engage in a restorative process.

If you have a disability as part of our general preparation these will be taken into consideration and adaptions to the setting or process can be discussed in order that you are able to take part fully.

If you have any additional questions or queries, please do contact us to discuss.


If you decide not to  meet the person that caused you harm then we respect your choice.  We always support you by telling you about other forms of restorative interventions that are available, so you can make an alternative informed decision that will still get your voice heard and may offer you a safer option should we decide the risk of a face to face meeting would be too high. However all cases are fully risk assessed as part of the  preparation and ongoing process.